Privacy policy
How Moonseed handles account, reward, support, tracking, and payout data.
Who to contact
For privacy questions or rights requests, use the Moonseed support form. Moonseed is the service responsible for deciding how Moonseed account and reward data is used.
What data we use
We may use account details, contact details, age/UK eligibility confirmations, offer clicks and completion status, reward balances, support messages, payout details, cookie preferences, device/browser information, IP address, fraud-prevention signals, and records needed to operate the service.
Why we use data
We use data to create and manage accounts, show Moonsteps and rewards, track offer progress, handle missing reward support, process withdrawals, prevent fraud and abuse, keep records, improve the site, and send service messages. Optional analytics or marketing cookies are used only where you allow them.
Lawful bases
Depending on the activity, we rely on contract performance, legitimate interests, consent, and legal obligation. Consent is used for optional cookies and marketing choices where required. You can withdraw consent for optional cookies through Cookie choices.
Who data may be shared with
Data may be shared with offer partners, affiliate networks, payout providers, hosting and analytics providers, support tools, fraud/security providers, professional advisers, or authorities where needed to run Moonseed, investigate support issues, process payouts, or comply with law.
How long we keep data
We keep data only as long as needed for the reason it was collected, including account operation, support, reward validation, fraud prevention, tax/accounting records, dispute handling, and legal requirements. Account and support data may be cleaned up or deleted when it is no longer needed.
Your rights
You can ask to access, correct, delete, restrict, or object to use of your personal data where the law allows. You can also complain to the UK Information Commissioner's Office if you are unhappy with how your data is handled.
Cookies and marketing
Essential cookies keep the site working. Analytics and marketing cookies should only run after you allow them. See the Cookie notice for more detail and to change choices.